Frequently Asked Questions

What are the charges?

Delivery Option:

If you send the cleaner to Pool Robotics for us to access in our Workshop we have a $55.00 Quotation Fee. For this fee Pool Robotics will complete a full inspection of the cleaner, and completed a computerised analyser test for any faults. We will email you a quotation for the repair, once accepted, complete the repair and return the cleaner back to you. The quote will be valid for 30 days. All you need to do is box the cleaner up and send it to our workshop. If you don’t have a courier service or a post office handy then let us know and we can organise this part for you. Please make sure you download our Delivery and Work Order Forms at the bottom of our home page.

Workshop Option:

You can always bring it straight into our workshop. One of our friendly service techs can look at the cleaner while you wait. Please note that although we have a tech in the workshop most of the time during business hours, it is always a good idea to call ahead to make sure, as sometimes there out and about on mobile work or pick ups. We charge you for time spent on the cleaner only and no call out chargers are applied. $88.00 per Hour. We also have a display centre here, so if the repair becomes to expensive, you are in the right place as we have the largest range of cleaners available in Australia.

Mobile Option (we come to you)

We currently have 3 service vehicles on the road repairing cleaners all over Brisbane and the Gold Coast, ready to help you get your cleaner going again. This is our most popular service as we come to you. You don’t need to be home, you can just allow us access to your cleaner whilst you are out or at work. No need to box it up or throw it in the boot of the car.

If you are within our service area, we can come to you for $110.00 Plus any parts required. We do not go ahead with the repair until you have given approval, so you just need to make sure you are either home, or available to talk on the phone on the day of service.

Is there Guarantee on repairs?

Yes. We will honour all of our workmanship. Most part we use come with a 12 month warranty from the manufacturer and we use genuine parts only. So you have the peace of mind that your cleaners repairs will be covered. We do not cover however, misuse, wear and tear or failure caused by water chemistry imbalance.

As we take pride in what we do, we also offer a 3 month labour guarantee. This means regardless of the above warranties, if your cleaner fails within 3 months of us completing a repair for any other reason, we will complete the labour part of the repair free of charge. Although all cleaners leave here in tip top shape, sometimes things happen beyond our control, it is frustrating that something you have just purchase or repaired fails so this is just peace of mind. Being the only company in Queensland used by Manufacturers to complete infield warranties for over 12 years, why would you trust anybody else.

Whats the best cleaner for my Pool?

Thinking of buying a robotic pool cleaner? Don’t know which one to get?

Read all the forums, online reviews and now you are even more confused. It is an extremely common statement made by our clients. The cheapest cleaners are not always the cheapest long term, and the most expensive are not always the best. If you are seriously thinking about buying a cleaner, make sure you give us a call to chat. We know all brands of cleaners and have the largest range of cleaners available in South East Queensland. We can tell you all the pros and cons, and guide you through this part of your research. We can also come and complete a free demo so you can see the cleaner in action. Try before you buy. Give Pool Robotics a call. 5546 3505

How do I book a demo?

There are a few ways to book a demo with Pool Robotics, Click on the book a demo button on our home page, or browse the different models in our cleaner tab located on the home page, find the cleaner you like and click on the book a demo button there, alternatively, simply click on the Book a free Demo link here. One of our friendly staff will contact you to schedule in your free demo. Please note that although we do complete free demo’s on cleaners, we do pre qualify customers before we attend. If you are not 100% ready to purchase and are just after pricing and information, then please just call us or flick us an email and we can send out all the relevant information to help with your decision. Please note that we do have a display centre here, you are more than welcome to attend during business hours to have a look at some different options to suit your pool, and budget. Sometimes its a good idea to call ahead and make an appointment as it can get busy here sometimes. We have helped thousands of people get into the right cleaner, so if you are after the best advise and the right price, be sure to contact us before purchasing a cleaner elsewhere.